Documentation Criteria
All Tuition, Housing, and Dining (THD) appeal requests must include supporting documentation that speaks directly to the student’s extenuating circumstance(s) and dates of impact for the semester for which you are submitting an appeal. Please note: Personal Statements are not accepted as official supporting documentation of extenuating circumstances. Additionally, providing a copy of your student account summary is not considered to be documentation of an extenuating circumstance in and of itself. Depending on the specific nature of the appeal request, students may need to include one or more of the following:
| Appeals due to illness or injury | If you engaged in the Withdrawal with Extenuating Circumstances process, your appeal request should include a copy of the Health Evaluation Form completed by the student’s licensed health professional. Appeal requests not related to a withdrawal should include supporting medical documentation that speaks directly to the circumstances and dates of impact and should be on official medical letterhead. |
| Appeals due to illness or injury of immediate family member | The appeal request must include a letter from a medical professional confirming the situation, dates of impact, and the student’s role as caregiver. Documentation should be on official medical letterhead. |
| Appeals due to the death of an immediate family member | The appeal request must include official documentation of death (i.e., death certificate or obituary) and the student’s relationship to the deceased. |
| Enrollment at another college or university | The appeal request must include verification of attendance at the other institution for the dates in question. |
| Appeals due to non-attendance (never attended) | The appeal request must include verification of non-attendance from the instructor (non-attendance due to extenuating circumstances). |
| Appeals due to University error/Student error | The appeal request must include confirmation regarding the nature/circumstances of the error which prevented the student from dropping the class in a timely fashion. |
Please Note: This is not a comprehensive list of documentation examples. Students should consider their situation and provide supporting documentation that speaks specifically to the extenuating circumstance(s) they have noted as the basis of their appeal.
Documents linked on this page are updated regularly. Outdated documents are not accepted. If you save the documents to your computer, please be sure that you are submitting the latest version.
There is a one-year limit on filing a refund appeal. Example: If a student is filing an appeal for Fall 2023 term, then the appeal request and supporting documentation must be submitted by the official end date of the Fall 2024 term. No exceptions will be made!
Failure to include proper documentation (see some examples above) with the appeal request will result in your appeal not being processed. Documentation should include the student’s name and student ID number to ensure proper processing. It is the student’s responsibility to retain copies of all documentation before submission.
Documentation can be submitted by:
Email: thdsupport@charlotte.edu
Mail: Tuition Housing and Dining Support, 9201 University City Blvd., Cone University Center, Room 311, Charlotte NC 28223